Privacy Policy

Elegante Services

1. Introduction

This Privacy Policy / Data Protection Notice explains how Elegante Services collects, uses, discloses, stores and protects personal data in connection with our website, enquiries, communications and services.

In this Notice, “we”, “us”, “our” and “Elegante” refer to Elegante Services. “You” refers to any visitor, client, prospective client, representative, director, shareholder, beneficial owner, employee, contact person, service provider or other individual whose personal data we may collect or process.

This Notice is intended to comply with Singapore’s Personal Data Protection Act 2012. The PDPA governs the collection, use and disclosure of personal data by organisations in Singapore, while recognising both individuals’ right to protect their personal data and organisations’ need to use personal data for reasonable business purposes.

By accessing our website, submitting an enquiry, communicating with us, engaging our services, or providing personal data to us, you acknowledge that you have read and understood this Notice.

2. Personal Data We May Collect

Depending on your interaction with us, we may collect personal data such as:

  • Full name;

  • Email address;

  • Mobile number or WhatsApp contact;

  • Residential, business or mailing address;

  • Nationality;

  • Identification information, where required for regulatory, compliance or service purposes;

  • Company name, business name or proposed company name;

  • Business registration details;

  • Director, shareholder, officer or beneficial owner information;

  • Employment, designation or role within a company;

  • Documents or information submitted for company incorporation, corporate secretarial support, accounting coordination, tax coordination or other business support services;

  • Payment, billing or transaction-related information;

  • Records of your enquiries, instructions, service requests and communications with us;

  • Website usage data, such as IP address, browser type, device information and pages visited, where collected through cookies or analytics tools.

We will generally only collect personal data that is reasonably necessary for our business functions, service delivery, compliance obligations or communication with you.

3. How We Collect Personal Data

We may collect personal data when you:

  • Visit or use our website;

  • Submit an enquiry form;

  • Contact us by WhatsApp, phone, email, social media or other communication channels;

  • Request a quotation, consultation or proposal;

  • Engage us for company setup, corporate secretarial, accounting coordination, tax coordination or business administration services;

  • Provide documents or information to us for service fulfilment;

  • Make payment to us;

  • Subscribe to updates, newsletters or marketing communications;

  • Interact with our online advertisements, social media pages or third-party platforms;

  • Provide information to us through a referral, representative, employee, director, shareholder or authorised person.

Where you provide personal data relating to another individual, you confirm that you have obtained the necessary consent or authority to provide such information to us.

4. Purposes for Collection, Use and Disclosure

We may collect, use and disclose personal data for purposes including:

Service Enquiries and Client Communication

  • Responding to your enquiries;

  • Contacting you about our services;

  • Understanding your business needs;

  • Preparing quotations, proposals or engagement arrangements;

  • Scheduling calls, meetings or consultations;

  • Managing ongoing client communications.

Company Incorporation and Corporate Services

  • Assisting with company setup and incorporation matters;

  • Preparing or coordinating corporate documents;

  • Supporting corporate secretarial matters;

  • Assisting with company profile, director, shareholder or officer-related information;

  • Coordinating filings, records and administrative requirements;

  • Supporting compliance-related workflows where applicable.

Accounting, Tax and Business Administration Coordination

  • Coordinating accounting, bookkeeping or tax-related information with relevant parties;

  • Managing administrative records;

  • Supporting payment, invoice and billing matters;

  • Liaising with appointed service providers, professionals or authorised representatives where necessary.

Legal, Regulatory and Compliance Purposes

  • Complying with applicable laws, regulations, government requirements or lawful requests;

  • Conducting identity, due diligence, anti-fraud, risk management or compliance checks where required;

  • Maintaining proper business records;

  • Responding to disputes, claims, investigations or enforcement matters;

  • Protecting our legal rights and legitimate business interests.

Website, Marketing and Business Development

  • Improving our website, services, user experience and communication flow;

  • Sending service updates, promotional content or business-related information where permitted;

  • Measuring the effectiveness of our marketing campaigns;

  • Managing online leads, advertisements and client relationship activities;

  • Conducting internal analysis for business improvement.

Under the PDPA, organisations that collect, use or disclose personal data in Singapore are generally expected to do so for purposes that a reasonable person would consider appropriate in the circumstances.

5. Consent

We may collect, use or disclose your personal data where:

  • You have provided consent;

  • You voluntarily provide personal data to us for a particular purpose;

  • It is necessary for us to provide services requested by you;

  • It is required or permitted under applicable law;

  • It is necessary for legitimate business, compliance, administrative or legal purposes.

You may withdraw your consent by contacting us in writing. However, if you withdraw consent for certain types of data processing, we may not be able to continue providing some or all of our services to you.

For example, if you engage us for company incorporation or corporate support services but withdraw consent for us to process necessary identity, company or contact information, we may be unable to proceed with the requested service.

6. Disclosure of Personal Data

We may disclose personal data to third parties where reasonably necessary, including:

  • Government agencies, regulators, statutory boards or public authorities;

  • Accounting, tax, legal, compliance or corporate service professionals;

  • Banks, payment providers or financial institutions;

  • Technology, website, cloud storage, CRM, email, analytics or IT service providers;

  • Business partners, vendors, contractors or service providers supporting our operations;

  • Authorised representatives, directors, shareholders, company officers or contact persons connected to your matter;

  • Professional advisers, insurers, auditors or consultants;

  • Any person or organisation where disclosure is required or permitted by law.

We will take reasonable steps to ensure that third parties handling personal data on our behalf are expected to protect such data appropriately.

7. Accuracy of Personal Data

You should ensure that all personal data submitted to us is accurate, complete and up to date.

We may rely on the information you provide when preparing documents, responding to enquiries, coordinating services, communicating with third parties or supporting compliance-related matters.

If your personal data changes, please inform us as soon as reasonably possible.

8. Protection and Security of Personal Data

We will take reasonable security arrangements to protect personal data in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

These measures may include administrative, technical and organisational safeguards such as access controls, secure storage, password protection, limited internal access, document handling procedures and vendor management practices.

However, no method of internet transmission, electronic communication or digital storage is completely secure. You should also take care when sending confidential information by email, WhatsApp or other online channels.

The PDPC states that organisations are responsible for personal data in their possession or under their control and are required to comply with data protection obligations.

9. Retention of Personal Data

We will retain personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required for legal, regulatory, accounting, tax, compliance, dispute resolution or business record purposes.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, anonymise or restrict access to it, unless continued retention is required or permitted by law.

10. Transfer of Personal Data Outside Singapore

In some cases, we may use third-party software, cloud platforms, email systems, hosting providers or service providers that store or process data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection that is comparable to the protection required under Singapore’s data protection laws, where applicable.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website performance, understand visitor behaviour, support analytics, remember user preferences or improve marketing effectiveness.

Cookies may collect information such as browser type, device type, pages visited, time spent on the website, referral source and general usage patterns.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

12. Marketing Communications

We may use your contact details to send you service updates, business information, promotional messages, newsletters or content relating to our services.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe method provided, where applicable.

Even if you opt out of marketing communications, we may still contact you for non-marketing purposes, such as service updates, payment matters, compliance matters, administrative matters or ongoing client communication.

13. Access and Correction Requests

You may contact us to request access to or correction of your personal data in our possession or under our control.

We may require reasonable information to verify your identity before processing such requests.

Depending on the nature of the request, we may be unable to provide access to certain information where exceptions under applicable law apply, such as where the information relates to another individual, confidential commercial information, legal privilege, investigations or internal decision-making documents.

14. Withdrawal of Consent

You may withdraw your consent for our collection, use or disclosure of your personal data by contacting us in writing.

Upon receiving your request, we may need reasonable time to process the withdrawal. We will also inform you of the likely consequences, where applicable.

Please note that withdrawal of consent may affect our ability to respond to your enquiry, continue providing services, maintain your account, process your documents or fulfil compliance-related obligations.

15. Data Breach Handling

If we become aware of a data breach involving personal data, we will assess the situation and take appropriate steps to contain, investigate and address the incident.

Where required under applicable law, we may notify the Personal Data Protection Commission and affected individuals. Singapore’s data breach notification framework may require notification to the PDPC where a breach is assessed to be notifiable, such as where it is likely to result in significant harm or is of significant scale.

16. Third-Party Websites and Platforms

Our website may contain links to third-party websites, government portals, payment platforms, social media pages or external resources.

This Notice does not apply to third-party websites or platforms. We are not responsible for the privacy practices, security standards, content or data handling practices of third parties.

You should review the privacy policies of those third-party websites before providing personal data to them.

17. Personal Data of Minors

Our services are generally intended for business owners, company representatives, directors, shareholders and adult individuals engaging in business or corporate matters.

We do not knowingly collect personal data from minors without appropriate consent. If you believe that a minor has provided personal data to us without proper consent, please contact us so that we can review and take appropriate action.

18. Updates to This Notice

We may update this Privacy Policy / Data Protection Notice from time to time to reflect changes in our business practices, legal requirements, website functions or service offerings.

The updated version will be published on this website and will take effect from the date of publication.

You are encouraged to review this page periodically.

19. Contact Us

If you have any questions about this Privacy Policy / Data Protection Notice, or if you wish to access, correct or withdraw consent relating to your personal data, you may contact us at:

Elegante Services
Email: support@elegante.sg

Effective Date: 18th Dec 2025
Last Updated: 18th Dec 2026